Happy Returns & ShipBob announce integration partnership to help retailers reduce costs, increase exchanges, and raise shopper lifetime value
Today, we are excited to announce that Happy Returns’ platform now integrates with ShipBob, a tech-enabled third party logistics provider that offers simple, fast, and affordable two-day fulfillment for eCommerce businesses.
Happy Returns is the first and only online return and exchange service provider to integrate with ShipBob’s return API—and communicate return merchandise authorizations (RMA) and advanced shipping notifications (ASN).
ShipBob merchants that use the BigCommerce platform or the Shopify and Shopify Plus eCommerce platform can now expand the value of a service they’ve already invested in, across fulfillment and returns.
Frequently asked questions about the RMA integration follow.
What is Happy Returns?
Happy Returns’ online software and reverse logistics were the first—and remain the industry’s only—end-to-end returns solution. Only Happy Returns’ offering is comprehensive for the following reasons:
Happy Returns offers the industry’s best exchange solution with the highest exchange rates. Only Happy Returns’ Online Returns & Exchange Service offers intelligent one-click exchanges, so retailers keep more sales and shoppers get items that delight them—not credit they don’t necessarily want and that creates accounting issues for retailers. Our customers increase their exchange rates up to 2X the industry average. BigCommerce and Shopify customers can sign up for a two-month free software trial here.
Only Happy Returns’ national network of over 700 Return Bars allows shoppers to easily exchange and return – without printing or packaging – in under 60 seconds and receive refunds immediately. Our customers’ in-person return programs average 50% adoption and a 94 NPS.
Only Happy Returns offers a cardboard-free returns program, where items are commingled to bulk-ship inside eco-friendly, reusable packaging from our Return Bars to bicoastal Hubs—where they are sorted, dispositioned, and processed—and to retailer warehouses from there. Our customers save an average of 20% on reverse logistics, and we guarantee 10% in the first year.
Cuts Clothing, Huckberry, and Rothy’s all switched from other returns vendors to Happy Returns. No one has ever switched from Happy Returns to a competitor.
How does ShipBob now handle returns with Happy Returns?
ShipBob offers simple, fast, and affordable two-day fulfillment for eCommerce businesses. With a network of fulfillment centers across the United States, ShipBob helps retailers split inventory across locations to reduce shipping costs and time in transit. ShipBob’s software seamlessly integrates with leading eCommerce platforms such as Shopify, BigCommerce, and Amazon to automatically fulfill orders as they are placed online.
For the first time, ShipBob merchants can offer a returns capability to their customers. Through the ASN integration, ShipBob merchants that use the Shopify and Shopify Plus eCommerce platform can now access Happy Returns’ unique benefits:
Decrease refunds
Increase exchanges and keep more sales
Reduce shipping costs with our low carrier rates
Raise shopper loyalty and customer lifetime value with a hassle-free, personalized, and intuitive experience
Automate a portion of customer service, thereby reducing costs further
Through these benefits, ShipBob merchants will expand the value of their ShipBob relationship and overall tech stack.
Says ShipBob CMO Casey Armstrong about the partnership:
“We are excited to expand our eCommerce returns capabilities with Happy Returns. Through their technology and physical footprint, they allow consumers to return items from their homes or over 700 locations around the US. Not only does this allow consumers the ability to get refunds immediately, but is more eco-friendly, as Happy Returns utilizes reusable packaging and aggregated shipping.”
Who benefits from Happy Returns and ShipBob’s partnership?
The integration supports ShipBob merchants that use the Shopify and Shopify Plus eCommerce platform who refund on carrier departure scan. All return shipments are sent to one destination per retailer.
Why is this update relevant for retailers?
ShipBob merchants on Shopify and Shopify Plus can now expand their return on investment in that platform, and to:
Decrease refunds and increase exchanges
Reduce shipping costs with our low carrier rates
Raise shopper loyalty and lifetime value with a hassle-free, personalized, and intuitive experience
Automate a portion of customer service, thereby reducing costs further
Do we have referenceable customers?
“We are thrilled to be the first brand to utilize the ShipBob and Happy Returns integration! As a fast-growing business, we are immediately able to reduce returns costs, decrease processing times, and provide a better customer experience. Happy Returns' eco-friendly processes also perfectly align with our mission of reducing the impact on the planet!"
— Alan Lau - Glyph Cofounder & COO
How does the integration work?
Happy Returns’ best-in-class returns platform tells ShipBob technology what to expect in return shipments for returns started in our Online Return and Exchange Service, and ShipBob receives and restocks against this.
Here’s how it works:
Step 1: Shopper starts the return online
Happy Returns' system looks up the ShipBob inventory ID(s) of the item(s) in the return
In the ShipBob console, the return order is automatically created
The return status in the ShipBob console is ‘Awaiting arrival’
Step 2: The carrier departure scan triggers the refund or exchange
Step 3: ShipBob receives the return shipment
Step 4: ShipBob processes the return
ShipBob rep scans the shipping label barcode to search for the return order
ShipBob rep inspects item(s), and restocks
ShipBob updates the return status in the ShipBob console to ‘Completed’
How can ShipBob merchants get started?
In just two steps. First, fill out this form to get a demo, and become a Happy Returns customer. Then, you’ll need to request a ShipBob public access token by filling out ShipBob’s form here.
What information do ShipBob merchants receive with Happy Returns?
ShipBob merchants will receive new information in four scenarios:
When a shopper starts a return online. In the ShipBob console, the return is automatically created. The return status in the ShipBob console is ‘Awaiting arrival.’
When ShipBob receives a return shipment. ShipBob updates the return status in the ShipBob console to ‘Arrived.’
When ShipBob inspects and processes item(s). ShipBob updates the return status in the ShipBob console to ‘Completed.’
When a shopper abandons a return. The return status in the ShipBob console remains ‘Awaiting arrival.’
Register for our webinar, “How ShipBob merchants can keep more sales and cut returns costs,” on Thursday, June 4 at 1:00 pm PT / 4:00 pm ET to learn exactly how Happy Returns helps ShipBob merchants save money.
Kristi Petitt
Manager of Professional Sales
Kristi Petitt is the Manager of Professional Sales at Happy Returns. Previously, she served as the Business Development Manager at NetSuite. Before that, she worked as an Enterprise Account Executive for Velaro.
