MEET OUR MERCHANTS
Happy customers, happier shoppers
We help leading e-commerce merchants retain revenue, provide exceptional returns experiences, and increase loyalty.
Happy customers, Happy Returns
Follow the link below to see a full list of merchants that use our Return Bars.
Customer stories: Happy Returns in action
Peak Design
Happy Returns provides a world of benefits on international returns and exchanges
Happy Returns created a fully self-service way for Peak Design customers to generate return labels and use smart logic to route returns and exchanges to Peak Design’s nearest third-party logistics center.
Pact
Pact calls on Happy Returns to reduce customer service workload by up to 80%
Happy Returns has helped Pact cut its returns-related calls by 80%, to less than 7% of all calls now fielded by the customer service team. The company has been able to keep pace with substantial growth with essentially no increase in its customer service staff.
TryNow
TryNow finds Happy Returns to be the perfect fit for its Try Now Buy Later eCommerce business
With Happy Returns, shoppers receive refunds at the moment a package is scanned by the carrier or in person at a Return Bar location. The simplicity and convenience of the entire process results in higher NPS scores, greater loyalty, larger orders and more repeat business.
Cariuma
Happy Returns helps Cariuma raise Net Promoter Scores 43% and increase shopper lifetime Value
Since implementing Happy Returns, Cariuma has seen its Net Promoter Scores rise by 43%. More satisfied customers have, in turn, contributed to a decrease in the overall customer contact rate—freeing Cariuma's service team to add more business value.
The value of teamwork
From custom integrations to long-term benefits, we are a reliable end-to-end reverse logistics solution for some of the greatest brands out there. But, don't take it from us. Take it from them.
“With Happy Returns, only about 7% of our customers contact customer service regarding returns and exchanges, compared to 40% in the past. That’s a reduction of around 80%.”
“Using Happy Returns has huge repercussions on our marketing. We keep customers happy, increase sales and ensure retention. And our service team can be more proactive with other issues.”
Past the point of no returns?
