Happy Returns = Return customers
Our expansive network of nearly 10,000 Return Bars allows shoppers to easily return items without printing or packaging and have refunds or exchanges initiated immediately - all while saving merchants up to 40% on return shipping.
“The best return experience ever. Not even Amazon makes returns this easy.”
RETURN BAR NETWORK
Cut costs from returns—and the printer, box, and packing tape, too.
Total savings up to 40%
Return Bar returns are aggregated across merchants and shipped together, resulting in significant savings versus shipping by mail.
93 Net Promoter Score
Happy Returns has a 93 NPS from hundreds of thousands of shopper survey responses, placing us in the 99th percentile within the retail category.
Reduced customer service contacts
By initiating refunds at drop off, shoppers don't need to contact your customer service team to check the status of their returns.
Cardboard-free returns
By replacing cardboard boxes with reusable totes, our customers reduce greenhouse gas emissions by 120k lbs for every million returns.
How it works
Step 1
Shoppers initiate exchanges and returns within a merchant-branded, fully customizable return portal, powered by Happy Returns.
Step 2
Accept items by mail, in-store, or box-free and printer-free at nearly 10,000 Return Bars across the United States.
Step 3
Return Bar returns are aggregated and ship together to our Return Hubs, reducing returns shipping costs by up to 40%.
Step 4
Our Return Hubs sort and palletize returns to be bulk-shipped back to the merchant.
Shoppers love exchanging and returning with us
“That was the most painless return ever—even better than Nordstrom’s. I will purchase from Draper James again! ”
“Easiest thing I’ve ever done! My life needs more of these solutions. Thanks, REVOLVE!”
“I wish more businesses offered this. I would even pay for this over regular mail returns.”
Trusted by hundreds of leading e-commerce brands
Past the point of no returns?
