3 ways Shopify customers reduce the cost of returns with Happy Returns’ free trial
Empowering yourself with the right tools to achieve your goals and sell your products is important, but the point of sale is not the finish line. What happens on the other side of that purchase has a huge impact on your business.
Returns should be viewed as an opportunity to retain revenue and increase loyalty, but most retailers are understandably focused on how expensive they can be. Reducing the cost of returns has become more important than ever, as return rates rise alongside the spike in eCommerce sales caused by COVID-19.
Here are three ways that a two-month free trial of our returns software will help Shopify customers save money:
1. Retain more sales with software that makes exchanges easy.
Imagine a shopper buys new sheets online, but she realizes when they arrive that the color doesn’t match her bedroom in the way she hoped. Normally, she’d go onto the retailer’s website to start a return, which means they lose the sale and she loses the sheets.
You can save the sale, though, with intelligent exchange recommendations, which use logic based on a shopper’s return reason. In the example above, our software would suggest an exchange for “something similar,” allowing the shopper to choose alternate colors based on your available inventory. Effortlessly retain more sales by making exchanges as easy as one click.
2. Reduce shipping costs.
Our free trial instantly unlocks the low shipping rates we earned from the total volume of shipped returns across our customer base. You can ship items back to your own warehouse, or to a third-party partner for processing. No matter where they’re going, the low carrier rates will apply.
3. Help your customer service team.
“Where’s my refund?” That’s the number one question that customer support teams are asked. Our software decreases angry phone calls—and phone call volume overall—by making the return process clear, simple, and straightforward. Reducing the burden on your support team will free them up to focus on other priorities.
Happy Returns is proud to deliver these free-trial benefits to Shopify customers through our platform integration.
Draper James saw its exchange rate, conversion, and order frequency rise after switching to Happy Returns. Save money by taking advantage of our free trial today.
