8 Happy Returns features to explore in our Shopify app store demo environment
Automating returns for a seamless experience will relieve both you and your shoppers from the traditional burden of returns, but don’t take our word for it – you can now try it yourself firsthand!
Following the successful launch of the Happy Returns app in the Shopify store last month, we’re excited to now offer a demo experience that allows you to explore some of the features and benefits that our software offers. This blog highlights the major use cases you can test out in the demo environment in order to see firsthand what the app can do.
Start here
Access the demo from the Happy Returns listing in the Shopify app store.
To launch the demo, click here, or find the link right in the app store under the headline “See the app in action.” You’ll be taken to the returns portal homepage, which is completely customizable to match your unique brand. This is where a shopper begins their return by entering their order number and zip code.
For the demo experience, use the order number 1001 and zip code 90401, and then press “Start Your Return.” Once inside, you’ll see an itemized list of previous orders available for a demo return. Shoppers have the ability to return across multiple orders in one transaction, so they’ll view a list of their entire order history, with items grayed out that are no longer eligible for a refund.
8 features to explore
Review your ability to offer refunds, exchanges, and store credit
1. Get a refund
Use the demo environment to see how automation makes returns effortless for you and your shoppers. View the process through your shoppers’ eyes, noting how we collect return reasons, refund options, and return methods in just a few clicks.
2. Make a one-click exchange
One of the biggest benefits of the Happy Returns app is the ability to reduce refunds by offering effortless exchanges. To explore our one-click exchange feature in the demo, choose a pair of shoes to exchange. Notice that when you select “Too Small” as the return reason, for example, the software automatically suggests the next available size up – allowing you to complete the exchange in just one click!
Shoppers can exchange for similar items in just a few clicks.
3. Make an exchange for other variants
In addition to offering one-click exchanges for size issues, your shoppers can easily exchange an item for something similar, such as the same shoe in a different color. The image to the right shows a pair of day flat shoes being exchanged for a different size and color in just a few clicks.
4. Receive store credit
Another great way to help you keep the sale is by offering store credit. See how easy it is for your shopper to choose this option as you navigate the demo environment.
View your return policies applied
5. Discover how Final Sale items appear in your returns portal
View how your return policies will appear in your portal.
Wondering what it looks like when you make an item unavailable for return? Scroll through the order list inside the demo environment, and you’ll notice that certain items are grayed out and unable to be clicked. In the bottom right corner of each grayed-out item you’ll see a reason why it’s ineligible for a return, including:
Previously returned
Past the return window
Final Sale
While these are just a few examples, our software adapts to your unique return policy, and can be customized to allow or prohibit the items of your choice.
6. Make a gift return
Gift recipients have the ability to return a gift with our software, without notifying the person who gave them the present. The flow is similar to a normal return, except the gift recipient is only able to choose “store credit” as their refund method.
Explore your ability to offer multiple return methods
See how easy it is for your customers to download a pre-paid return label.
7. Download a return label for mail returns
When your shoppers choose to send their returns back by mail, our software allows them to automatically download a pre-paid shipping label. As illustrated by the image to the right, the demo lets you view a sample return label that your customer would print and attach to the box for a mail return.
8. Find the nearest Return Bar for in-person drop-offs
If you upgrade your account to offer in-person drop-offs at Return Bars, customers who choose this return method will be instructed to bring their items into a nearby drop-off location without a box or a label, for an immediate refund. After selecting this option, the confirmation screen tells you the distance to the closest Return Bar based on the shipping address of the original order, as well its address and store hours.
Want to dive even deeper? Click here to download a checklist for exploring all of the features above with step-by-step instructions for each part of the process.
Have questions about the demo experience, or wondering what else our software can do? Click here to talk to someone from Happy Returns, who will be happy to help you put your returns on autopilot.
Sanaz Hajizadeh
Senior Product Manager
Sanaz Hajizadeh is the Senior Product Manager at Happy Returns. With over a decade of experience in companies ranging from Aerospace to Media and Publishing, she most recently served as Product Manager at SpaceX. Before that, she worked as the Product Owner and Senior Business Analyst at Univision Communications Inc.
