Shoppers can skip the customer service line with Happy Returns self-service kiosks

By Annlee Ellingson | Mar 4, 2019

Happy Returns, a Silicon Beach startup that helps consumers return their e-commerce purchases in person, is bringing a self-service version of its return and logistics solution to retail.

The new offering includes a return kiosk that retailers can self-brand and Happy Returns’ software and reverse logistics.

The service is available on its own or in combination with Happy Returns Full Stack Returns solution, such as a fully branded online and exchange service and reverse logistics for processing and disposition.

The kiosks make it easy for customers to return online purchases in stores without having to wait in the checkout line, and reduce the workload of store sales associates who no longer have to process and ship or route the returned inventory.

Happy Returns built the kiosks after working with HauteLook/Nordstrom Rack and dozens of other retailers.

“The new self-service return kiosk incorporates all we have learned about delivering a return experience that’s delightful for customers and more efficient and cost-effective for retailers,” said Happy Returns co-founder and CEO David Sobie in a statement.

Here’s how it works: Customers use a tablet on the kiosk to securely look up orders, select items, and choose to return or exchange each item. They’re then prompted to place their items in the kiosk through a tamper-proof door. Typical returns take less than 60 seconds per item, and refunds and exchanges are initiated in real time.

Retailers can immediately add items back to store stock or choose to utilize Happy Returns' reverse logistics services. Happy Returns will then manage the inspection, processing and disposition of returned items at local Return Hubs, eliminating this burden from retailer.

Write to Annlee Ellingson at annleeellingson@bizjournals.com

Article was originally published here.