Happy Returns launches self-service return solution to eliminate the pain of buy-online-return-in-store for omni-channel retailers and their customers
Company brings years of experience in online returns to omni-channel retailers with self-service return kiosks to improve the return experience for shoppers and reduce labor costs for stores.
By Jamie Diamond | Mar 04, 2019
LAS VEGAS--(BUSINESS WIRE)--Happy Returns, a leading provider of return and logistics solutions for retailers, today announced the availability of a self-service return solution for omni-channel retailers. The solution includes a return kiosk branded for the retailer and powered by Happy Returns’ industry-leading returns software and reverse logistics. The service is available on its own or in combination with other elements of Happy Returns' Full Stack Returns solution, such as a fully-branded online and exchange service and reverse logistics for processing and disposition.
Happy Returns Launches Self-Service Return Solution to Eliminate the Pain of Buy-Online-Return-In-Store for Omni-Channel Retailers and Their Customers
For retailers, the self-service return kiosk provides a simple, easy way for customers to return online purchases in stores, without having to wait in the checkout line and create delays for themselves and other customers. By using the kiosks, retailers can reduce the burden on store sales associates of processing and potentially shipping or routing returned inventory.
“Our experience working at HauteLook/Nordstrom Rack and working with dozens of other retailers at Happy Returns informed our approach to managing the growing volume of online returns in physical stores,” said Happy Returns co-founder and CEO, David Sobie. “The new self-service return kiosk incorporates all we have learned about delivering a return experience that’s delightful for customers and more efficient and cost-effective for retailers.”
Completing returns with the kiosk is simple. Customers access an easy-to-use return flow via an integrated tablet on the kiosk to securely look up orders, select items, and choose to return or exchange each item. Customers are then prompted to place their items in the kiosk through a tamper-proof door. Typical returns take less than 60 seconds per item and refunds and exchanges are initiated in real time.
Retailers can immediately add items back to store stock or choose to utilize Happy Returns' reverse logistics services. Happy Returns will then manage the inspection, processing and disposition of returned items at local Return Hubs, eliminating this burden from retailer.
Happy Returns is providing demonstrations of the self-service return kiosk to select retailers and media during the Shoptalk conference in Las Vegas, NV. To request a demonstration, please email retailers@happyreturns.com
About Happy Returns:
Happy Returns provides comprehensive return solutions for the world's leading online and omni-channel retailers and their customers. With Happy Returns' Full Stack Returns, retailers offer customers a best-in-class branded online return and exchange flow as well as the maximum flexibility for returning purchases. Shoppers enjoy multiple ways to return: in-person via Happy Returns' nationwide network of 300 Return Bar locations, through the retailers' own stores, or by carrier. Happy Returns provides aggregated shipping and logistics across all channels with optimized disposition to destinations of the retailers' choice; all with comprehensive reporting and analytics. The result is a world class experience for customers (NPS® of 95) with maximum value for retailers.
Happy Returns' co-founders met at HauteLook/NordstromRack.com, where they led the creation and launch of the highly successful Return-to-Rack program, in which HauteLook and NordstromRack.com shoppers return online purchases to Nordstrom Rack physical stores. Happy Returns is based in Santa Monica, California and its investors include USVP, Upfront Ventures, and Lowercase Capital. For more information, visit www.happyreturns.com or email info@happyreturns.com.
Write to Jamie Diamond at press@happyreturns.com
Article was originally published here.