COVID-19: How Happy Returns is responding
[This blog was last updated on Friday, July 31.]
Solving real problems for real people is one of our core values as a brand. As we learn more about COVID-19, we understand that solving real problems for real people in extraordinary circumstances like these means taking care of one another in new ways—often in ways that adjust quite frequently.
We are all adjusting to what COVID-19 means for our individual businesses and lives. This blog intends to provide answers to common questions from Happy Returns’ retail customers and location partners about our services and operations. We’re constantly updating it with the most up-to-date information.
FAQs from Retail Customers
Are Return Hubs still operational?
BLANDON: OPEN (LIMITED STAFF)
As of today, 3/24/2020, we have reopened our Blandon hub. The state of Pennsylvania added new clarifications to their Executive Order over the weekend and deemed both "Warehousing and Storage" along with "Electronic Shipping and Mail Order Houses" as "life-sustaining businesses". We are observing the same gathering limit of 10 or less as we are in Van Nuys, so while we will not be operating at full capacity, we're excited to resume operations.
VAN NUYS: OPEN (LIMITED STAFF)
On Thursday, March 19, California Governor Gavin Newsome issued an executive order that all non essential businesses be shut down through 4/19/2020. In order to comply with this order we will remain open, but with fewer than 10 employees at this location. Due to the limited staff we are allowed to have on site, item processing will be subject to delays.
In addition to our current health and safety measures, we will continue to practice additional Hub protocols such as:
Requiring all employees wear gloves
Cleaning stations at every start, break, and lunch of a shift
Eliminating sharing of desks, tools, or supplies.
Our number one priority is to keep our team safe, so we'll adjust as needed.
Is Happy Returns’ headquarters still operational?
All members of our corporate office are currently working from home, and are available to assist you in any way we can.
Where can my shoppers find information about Return Bars?
Our online returns portal and Return Bar locator page are both being updated in real-time.
When will Return Bars reopen?
We regularly communicate with our location partners to understand their reopening strategies as states ease restrictions and retail begins to open. At this time, we estimate that about 15% of our Return Bar network will be accepting returns by the end of May, with some locations opening as early as the second week of the month.
Our locator page will update in real-time as locations go live. Please continue to visit our blog and Return Bar locator page for the most current information.
What Return Bars have started accepting returns?
All Cost Plus World Market stores
All Good Things, Dallas, TX
buybuy BABY - Baton Rouge, Baton Rouge, LA
buybuy BABY - Chandler, Chandler, AZ
buybuy BABY - Chicago, Chicago, IL
buybuy BABY - Downers Grove, Downers Grove, IL
buybuy BABY - Encinitas, Encinitas, CA
buybuy BABY - Fort Worth, Fort Worth, TX
buybuy BABY - Frisco, Frisco, TX
buybuy BABY - Houston, Houston, TX
buybuy BABY - Katy, Katy, TX
buybuy BABY - Kentwood, Kentwood, MI
buybuy BABY - Pleasant Hill, Pleasant Hill, CA
buybuy BABY - Rancho Cucamonga, Rancho Cucamonga, CA
buybuy BABY - Scottsdale, Scottsdale, AZ
buybuy BABY - Torrance, Torrance, CA
buybuy BABY - Woodbury, Woodbury, MN
Columbia City Goin Postal, Columbia City, IN
Eugene J. Candy Co., Brooklyn, NY
Fair Trade Winds, Seattle, WA
Flag Fables Home, West Springfield, MA
Gifts A GoGo, Hillsboro, OR
Harmon Face Values - Boca Raton, Boca Raton, FL
Harmon Face Values - Boreum, Brooklyn, NY
Harmon Face Values - Chelsea, New York, NY
Harmon Face Values - Jupiter, Jupiter, FL
Harmon Face Values - Mineola, Mineola, NY
Harmon Face Values - Nanuet, Nanuet, NY
Harmon Face Values - Port Jefferson, Port Jefferson Station, NY
Harmon Face Values - Poughkeepsie, Poughkeepsie, NY
Harmon Face Values - Yonkers, Yonkers, NY
Inbox & More Pack and Ship, Bannockburn, IL
Joyful Bath Co., North Bethesda, MD
Paper Source - 14th Street, New York, NY
Paper Source - 2nd & PCH, Long Beach, CA
Paper Source - 3rd & Fairfax, Los Angeles, CA
Paper Source - 5th & Lamar, Austin, TX
Paper Source - Alexandria, Alexandria, VA
Paper Source - Annapolis Town Center, Annapolis, MD
Paper Source - Arbor Hills, Ann Arbor, MI
Paper Source - Around Lenox, Atlanta, GA
Paper Source - Avalon, Alpharetta, GA
Paper Source - Baybrook, Friendswood, TX
Paper Source - Bayshore, Glendale, WI
Paper Source - Bellevue Square, Bellevue, WA
Paper Source - Berkeley, Berkeley, CA
Paper Source - Bethesda, Bethesda, MD
Paper Source - Beverly Hills, Beverly Hills, CA
Paper Source - Birmingham, Birmingham, MI
Paper Source - Boston, Boston, MA
Paper Source - Briargate, Colorado Springs, CO
Paper Source - Bridgeport, Tigard, OR
Paper Source - Brookline, Brookline, MA
Paper Source - Burlingame, Burlingame, CA
Paper Source - C Club Plaza, Kansas City, MO
Paper Source - Calabasas, Calabasas, CA
Paper Source - Cambridge, Cambridge, MA
Paper Source - Cary Court, Richmond, VA
Paper Source - Chestnut Hill, Chestnut Hill, MA
Paper Source - City Center, Houston, TX
Paper Source - City Place, West Palm Beach, FL
Paper Source - Columbus Ave, New York, NY
Paper Source - Corners of Brookfield, Brookfield, WI
Paper Source - Corte Madera Town Center, Corte Madera, CA
Paper Source - Deer Park Town Center, Deer Park, IL
Paper Source - Denver, Denver, CO
Paper Source - Domain Northside, Austin, TX
Paper Source - Easton Center, Columbus, OH
Paper Source - Edina, Edina, MN
Paper Source - Eton Chagrin Blvd, Woodmere, OH
Paper Source - Evanston, Evanston, IL
Paper Source - Fashion Place, Murray, UT
Paper Source - Fifth Ave, New York, NY
Paper Source - Fillmore, San Francisco, CA
Paper Source - Forum at Carlsbad, Carlsbad, CA
Paper Source - Fountains at Roseville, Roseville, CA
Paper Source - Fresno, Fresno, CA
Paper Source - Georgetown, Washington, DC
Paper Source - Green Hills, Nashville, TN
Paper Source - Highland Park, Highland Park, IL
Paper Source - Highland Village, Houston, TX
Paper Source - Hill Center, Brentwood, TN
Paper Source - Hilldale, Madison, WI
Paper Source - Hoboken, Hoboken, NJ
Paper Source - Huntington Beach, Huntington Beach, CA
Paper Source - Hyde Park Village, Tampa, FL
Paper Source - Keystone, Indianapolis, IN
Paper Source - Knox Cole, Dallas, TX
Paper Source - La Jolla, La Jolla, CA
Paper Source - Legacy Place, Dedham, MA
Paper Source - Lexington Ave, New York, NY
Paper Source - Lincoln Park, Chicago, IL
Paper Source - Louisville, Louisville, KY
Paper Source - Main St. Plaza, Walnut Creek, CA
Paper Source - Mall of America, Bloomington, MN
Paper Source - Marina Del Rey, Marina Del Rey, CA
Paper Source - Marina SF, San Francisco, CA
Paper Source - Meadows Walk, Lynnfield, MA
Paper Source - Mercato Shops, Naples, FL
Paper Source - Minneapolis, Minneapolis, MN
Paper Source - Mosaic, Fairfax, VA
Paper Source - Naperville, Naperville, IL
Paper Source - North Hills, Raleigh, NC
Paper Source - Oak Park, Oak Park, IL
Paper Source - Oakbrook, Oak Brook, IL
Paper Source - Paoli Shopping Center, Paoli, PA
Paper Source - Park Slope, Brooklyn, NY
Paper Source - Park Village, Southlake, TX
Paper Source - Pasadena, Pasadena, CA
Paper Source - Phillips Place, Charlotte, NC
Paper Source - Portland, Portland, OR
Paper Source - Preston Park, Plano, TX
Paper Source - Preston Royal, Dallas, TX
Paper Source - Princeton, Princeton, NJ
Paper Source - Queen Anne, Seattle, WA
Paper Source - Reston Town Center, Reston, VA
Paper Source - River North, Chicago, IL
Paper Source - Saddle Creek, Germantown, TN
Paper Source - Santa Barbara, Santa Barbara, CA
Paper Source - Santa Monica, Santa Monica, CA
Paper Source - Santana Row, San Jose, CA
Paper Source - Scottsdale Square, Scottsdale, AZ
Paper Source - Smith Street, Brooklyn, NY
Paper Source - SoHo, New York, NY
Paper Source - South Point, Durham, NC
Paper Source - Southglenn, Centennial, CO
Paper Source - Southport, Chicago, IL
Paper Source - St. Louis, Ladue, MO
Paper Source - St. Paul, St. Paul, MN
Paper Source - Studio City, Studio City, CA
Paper Source - Suburban Square, Ardmore, PA
Paper Source - Summit, Summit, NJ
Paper Source - The Bloc, Los Angeles, CA
Paper Source - The Gallery, Garden City, NY
Paper Source - The Promenade, Marlton, NJ
Paper Source - The Summit at Birmingham, Birmingham, AL
Paper Source - Third Ave, New York, NY
Paper Source - Tivoli Village, Las Vegas, NV
Paper Source - Topanga, Woodland Hills, CA
Paper Source - Town & Country Phoenix, Phoenix, AZ
Paper Source - Town & Country, Palo Alto, CA
Paper Source - Town Center Plaza, Leawood, KS
Paper Source - Town Square, Las Vegas, NV
Paper Source - Tysons, McLean, VA
Paper Source - UVillage, Seattle, WA
Paper Source - VA Highlands, Atlanta, GA
Paper Source - Vernon Plaza, Scarsdale, NY
Paper Source - Village of Rochester Hills, Rochester Hills, MI
Paper Source - Walnut Street, Philadelphia, PA
Paper Source - Wayside Common, Burlington, MA
Paper Source - Wellesley, Wellesley, MA
Paper Source - Westport, Westport, CT
Paper Source - Westwood, Los Angeles, CA
Paper Source - Wheatley Plaza, Greenvale, NY
Paper Source - Woodholme, Baltimore, MD
Pony Express - Redmond, Redmond, WA
Portland State University- Bookstore, Portland, OR
Read Between The Lines - Legacy West, Plano, TX
Read Between The Lines, Dallas, TX
Soderberg's Floral & Gifts, Minneapolis, MN
The Chocolate Moose, Pittsburgh, PA
The Ripped Bodice, Culver City, CA
The University Bookstore, Madison, WI
Una Biologicals, Pittsburgh, PA
Uniquely KU, Lawrence, KS
University Book Store, SEATTLE, WA
Waxhaw Candle Company, Charlotte, NC
Well Done Goods, Detroit, MI
Westfield Century City, Los Angeles, CA
Westfield Montgomery, Bethesda, MD
Westfield UTC, San Diego, CA
Return Bars are reopening on a regular basis. Please continue to visit our blog and Return Bar locator page for the most current information.
How often can I expect to hear about Return Bar reopenings?
We will continuously edit this page and email you as updates become available. Please continue to check this blog and Return Bar locator page for real-time updates.
Has Happy Returns made any changes to the return process due to COVID-19?
We’ve worked with our location partners to streamline our in-person return process in order to limit personal contact and adjust to new safety practices in retail environments.
Should we expect shipment delays due to Return Bar closures?
Currently, expected shipment delays are minimal. Several items remain at a very few Return Bars that needed to close suddenly.
What are best practices for returns during this unique time?
Consider extending return windows for shoppers who are navigating new location hours and closures, and may not feel safe leaving their homes..
Consider eliminating fees during this tumultuous time to increase customer loyalty and encourage shopping.
What business updates should we communicate to Happy Returns?
Changes to warehouse deliverability.
Adjustments to your return fees and/or return window.
Stores re-openings or hour changes.
FAQs from Return Bar Locations
When will Return Bars reopen?
We regularly communicate with our location partners to understand their reopening strategies as states ease restrictions and retail begins to open. At this time, we estimate that about 15% of our Return Bar network will be accepting returns by the end of May, with some locations opening as early as the second week of the month.
Our locator page will update in real-time as locations go live. Please continue to visit our blog and Return Bar locator page for the most current information.
How can I contact the Happy Returns team?
Email us with any questions or concerns. We are here for you and will be closely monitoring all emails.
What should I tell shoppers regarding operating hours?
Our online returns portal and Return Bar locator page will both be updated in real time with the latest information as soon as it becomes available. You do not need to adjust information on your website.
We will support you and your business in any way we can. These are uncertain times, but we are in it together.
