Returns Happen

OCTOBER 2023

Rising return rates, evolving return policies, and the gravitational pull towards in-person returns. 2024 will be a pivotal year for online returns.  

Download the new Returns Happen 2023 report to learn how merchants' return policies are becoming a key competitive advantage, where shoppers and merchants agree (and disagree) about return policies, and how online returns impact shoppers' decisions to, well, shop.