Returns Happen

In a consumer survey of over 2,000 respondents, the data shows that shoppers' favorite way to return can also be the lowest cost option for merchants.

Download the complete report for free, and learn all about shoppers’ expectations, preferences, and behaviors around online returns.

Source: TRC, commissioned by PayPal, September 8-19, 2022. The research was conducted by TRC, with fieldwork administered by Forsta across 2,002 U.S. consumers who returned an online purchase within the past year (n=2,002).