REPORT

Merchant Perspectives on E-Commerce Returns 

We surveyed 100 leaders at enterprise apparel and footwear companies across the U.S. to learn about the rising costs and changing consumer behavior they face.

Fill out this form, and download the complimentary report to learn how merchants are adapting their strategies, systems, and processes to make returns an area of opportunity for unlocking shopper loyalty. 

Source: Worldwide Business Research (WBR), commissioned by PayPal, December 8, 2022 - January 17, 2023. The phone interview was conducted by WBR across 100 U.S. apparel and footwear merchants with annual revenues of $500 million or more (n=100).