Happy Returns to handle online returns for Ingram Micro Commerce
By I-Chun Chen – Staff Reporter,
Oct 6, 2020, 2:33pm PDT
Happy Returns has signed a deal with Ingram Micro Commerce & Lifecycle Services, developer of the Shipwire order management platform, to process returns for merchandise bought online.
Under the agreement, retailers that use Ingram Micro’s a cloud-based fulfillment and order management platform can offer their online shoppers a branded returns portal powered by Happy Returns.
Online shoppers can use the portal to initiate returns and then drop off the items box-free and label-free at one of Happy Returns’ more than 500 Return Bars, which are physical drop sites located in retail stores across the country.
Santa Monica, California-based Happy Returns said its in-person drop-off process eliminates the hassle and wait typically associated with packing up returns and sending them via the mail.
It also provides a more environmentally friendly and cost-effective solution for e-commerce returns, since returned inventory is shipped back to Ingram Micro warehouses in bulk within reusable containers, rather than in individual packages.
Once returns are received at the warehouse, Irvine, California-based Ingram Micro initiates the reverse logistics process in accordance with a merchant’s contract. Returns management may include inspection, value added services, repairs, refurbishment or disposal.
“Our goal is to bring fast, easy, sustainable, and contact-free returns to as many merchants and shoppers as possible this holiday season,” Happy Returns co-founder and Chief Executive David Sobie said in a statement. “Ingram Micro, with its Shipwire platform, global reach and large roster of leading online and multi-channel retailers, will be of great help in making that happen.”
Happy Returns said the Covid-19 pandemic has increased consumer use of e-commerce shopping, which has also boosted the number of merchandise returns. The company noted that purchases of apparel and related merchandise when made online, are 3 to 5 times more likely to be returned.
Article was originally published here.