Happy Returns Launches Self-Service Return Solution

Happy Returns is demonstrating the new kiosk at Shoptalk

By Andrea Lillo | Mar 04, 2019

LAS VEGAS—A new self-service return kiosk from Happy Returns aims to provide an easy way for customers to return online purchases in stores without waiting on checkout lines, while also reducing the burden on store sales associates.

The solution includes a return kiosk branded for the retailer and powered by Happy Returns’ returns software and reverse logistics. The service is available on its own or in combination with other elements of Happy Returns’ Full Stack Returns solution, such as a fully branded online and exchange service and reverse logistics for processing and disposition.

“Our experience working at HauteLook/Nordstrom Rack and working with dozens of other retailers at Happy Returns informed our approach to managing the growing volume of online returns in physical stores,” said Happy Return co-founder and CEO, David Sobie. “The new self-service return kiosk incorporates all we have learned about delivering a return experience that’s delightful for customers and more efficient and cost-effective for retailers.”

Through the kiosk, customers can access an integrated tablet to securely look up orders, select items and choose to return or exchange each item. Customers are then prompted to place their items in the kiosk through a tamper-proof door. Typical returns take less than 60 seconds per item and refunds and exchanges are initiated in real time.

Retailers can immediately add items back to store stock or choose to utilize Happy Returns’ reverse logistics services. Happy Returns will then manage the inspection, processing and disposition of returned items at local Return Hubs, eliminating this burden from retailer.

Happy Returns is demonstrating the self-service return kiosk to retailers at the Shoptalk conference here March 3-6.

Article was originally published here.