Happy Returns launches return kiosk for omnichannel customers

Mar 04, 2019

Happy Returns, a provider of return and logistics solutions for retailers, announced the availability of a self-service return solution for omnichannel retailers. The solution includes a return kiosk branded for the retailer and powered by Happy Returns' software and reverse logistics, according to a press release. The service is available on its own or in combination with other elements of Happy Returns' Full Stack Returns solution, such as a fully-branded online and exchange service and reverse logistics for processing and disposition.

For retailers, the self-service return kiosk provides a simple, easy way for customers to return online purchases in stores, without having to wait in the checkout line. By using the kiosks, retailers can reduce the burden on store sales associates of processing and potentially shipping or routing returned inventory.

"Our experience working at HauteLook/Nordstrom Rack and working with dozens of other retailers at Happy Returns informed our approach to managing the growing volume of online returns in physical stores," Happy Returns co-founder and CEO David Sobie said in the press release. "The new self-service return kiosk incorporates all we have learned about delivering a return experience that's delightful for customers and more efficient and cost-effective for retailers."

Customers access a return flow via an integrated tablet on the kiosk to securely look up orders, select items and choose to return or exchange each item. They are then prompted to place their items in the kiosk through a tamper-proof door. Typical returns take less than 60 seconds per item and refunds and exchanges are initiated in real time.

Retailers can immediately add items back to store stock or choose to use Happy Returns' reverse logistics services. Happy Returns will then manage the inspection, processing and disposition of returned items at local Return Hubs.

Article was originally published here.