Delight Your Customers And Increase Loyalty With Innovative Nationwide Return Bars
By Steve Hutt | FEB 22, 2021
In today’s episode, my guest is David Sobie the Co-Founder & CEO of Happy Returns. They are a returns software solution paired with an innovative and market-leading reverse logistics process.
They are successfully tackling the painful challenge of returning products purchased online. Its mission is to make returns beautiful for shoppers, retailers and the planet.
This is a great conversation with tons of learnings about how other Shopify brands are building loyalty through convenience. Listen through to the end to get access to an exclusive listener-only bonus too!
What You Will Learn Today
How to retain revenue, reduce costs, increase loyalty, and enhance sustainability.
A nationwide network of 2,600+ Return Bar locations serving 288 metros across every state in the continental US.
Dramatically lower reverse logistics costs with bulk shipping and efficient processing at bicoastal hubs.
Enhance sustainability by replacing cardboard boxes with reusable containers and shipping in bulk saves trees and fuel
Links And Resources Mentioned
Happy Returns – 60-Days Free Access To Return Portal Software – Mention eCommerce Fastlane
Tweetable Gold Nuggets
“Three in four shoppers say returns are the most painful part of buying online, and 87% won’t shop ever again after a painful returns experience with a retailer.”
“Your shoppers bring items to our nationwide Return Bars, where they're stored in reusable containers. We pick them up and take them to their next destination.”
Podcast originally published here.