Cost Plus World Market partners with Happy Returns

By Anne Flynn Wear | Sept 25, 2019

SANTA MONICA, Calif. – Cost Plus World Market has partnered with e-commerce return company Happy Returns to host return bars in all 276 Cost Plus World Market stores nationwide.

The expansion follows a successful pilot program that began in April and included 11 stores in Brooklyn, N.Y.; Columbus, Ohio; Dallas; and Lubbock, Texas.

“We’re eager to expand our partnership with Happy Returns to all our stores nationwide,” said Jack Schwefel, World Market’s CEO. “Through the innovative Happy Returns solution, online shoppers with returns are finding a delightful experience that increases our store traffic and drives new World Market customers.”

Online shoppers who purchase from Happy Returns list of retail partners can now return products in person, without a box or label, at all World Market stores.

The idea behind Happy Returns is to eliminate the hassle and wait of returns by mail for online shoppers and help partners like Cost Plus World Market to drive in-store traffic.

“We are thrilled to grow with World Market, given the outstanding customer experience shoppers receive in their stores,” said David Sobie, Happy Returns co-founder and CEO. “Our growth is accelerating, and we are driving value for retailers, location partners and shoppers.”

By the end of September, Happy Returns’ network will cover more than 700 locations in 143 metro areas nationwide, almost doubling its current number of locations.

Write to Anne Flynn Wear at awear@furnituretoday.com

Article was originally published here.